KT Blog Summaries
- Process Knowledge versus Content Knowledge. What TV’s CSI Reveals
What does TV’s CSI reveal about process versus expertise? New blog post by Kit Hon Chan of KT Southeast Asia contends that too many business leaders are blinded by expertise. He uses CSI to explain what’s needed.
- Is There a Process in Place?
Is there a process in place? KT consultant Robert Binney blogs on the importance of having a process, 50 years after an American tragedy.
- Netflix, Star Trek and... KT? Yes, KT!
Netflix, Star Trek and KT? When a Netflix customer service exchange went viral, it provided an IBM Program Leader with an excellent example of KT clear thinking skills. Read KT Guest blogger Rob Barker.
- Decision Making in the News: Minus a Key Component
There is an important question to ask that is missing from most decision making models. A new blog post by KT consultant Robert Binney takes on the models featured in this month’s Harvard Business Review cover story.
- Pharmaceutical: Lean, Six Sigma success and...People
Arriving later in the application of Lean and SixSigma processes than many industries, Pharmacuetical can learn from others mistakes.
- Technical certification, having expertise vs. using expertise
First failing then achieving and almost perfect score on Cisco's CCNP advanced certification exam. The difference? KT's problem solving methods.
- Problem Management. When to start?
After an incident case is created when is the best time to start Problem Management before it is difficult to impossible to find cause?
- Power line worker safety inspires clear thinking for IT
I was surprised by workers high up on a power-line tower and started contemplating how the visually evident safety precautions of this dangerous job are surprisingly similar to precautions taken in an IT environment.
- If Training is the Answer, What is the Question? Part VI: Results: Did Training Answer the Question?
Ensure your training engagement is successful, A four part model. The final post from the blog series written by Mr. John Ager of KT.
- The "Premortem" Decision Making technique
Do you document decision-making? Nobel prize winner Daniel Kahneman describes a technique for de-biasing thinking before a decision is locked in.
- Analytic vs. creative thinking
Do Six Sigma and other processes drain creativity? Rich Van Camp makes the case for creative and analytic thinking within a rational framework, drawing on some insights from Warren Buffett.
- If Training is the Answer, What is the Question? Part V: Integrate New Skills Into Performance
After training, are employees encouraged to use new skills or has nothing changed?
- If Training is the Answer, What is the Question? Part IV: Provide Coaching On-the-Job
Coaching helps transition new skills from training to the workplace. In this ongoing series, consider the characteristics and expectations required of a good coach and how to use coaching to transition new skills.
- A Cry for Clear Thinking: US Federal Agency Wastes Millions Chasing Non-existent Malware
Federal Agency wasted millions defending against system-wide malware infection when some clear thinking would have revealed that only two computers were involved.
- If Training is the Answer, What is the Question? Part III: Integrate New Skills
To make the transition from learning - to using - new skills, employees need to connect the old and new ways of doing things. Consider how to integrate new skills into the way work is done.
- Eliminate Presentations During Business Meetings?
Imagine a world where meetings stimulate engagement, build momentum and energize teams. KT Practitioners know these concepts well. A view of a post by Jeff Weiner, CEO at Linkedin as seen through the lens of KT Clear Thinking.
- If Training is the Answer, What is the Question? Part II: Structure the Training
Does your training program begin with the end result in mind? In the second of our six-part series, identify the questions that must be addressed to generate the right behavioral changes and results.
- If Training is the Answer, What is the Question? Part 1: Four Principles
How do you know if your training program is working? In the first of a six-part series, identify the four key principles that must be in alignment to maximize the value of your training program.
- Sloppy Thinking, Episode 3: The Helpdesk
When it comes to customer service, almost everyone has had moments of sloppy thinking. In Sloppy Thinking, Episode 3:The Helpdesk, Kepner-Tregoe offers a humorous twist to a customer service mishap.
- The Value of Visual Management
Since World War II, Visual Management has been gaining traction in organizations. Discover how two companies have used Visual Management to add more value to their internal thought processes.