KT Blog Summaries

The Path to Operational Excellence, Part IV: Encouraging and Sustaining an OE Culture

Measurement is critical to OE  implementation. Unless done with rigor and careful thought, the implementation of metrics and measures can drive undesirable behaviors and produce cynical reactions from staff.

The Path to Operational Excellence, Part III: High Performance Culture and Focus

Operational Excellence requires focus in key areas to be successful. Does your company have this in place?  Read KT’s latest blog to find out.

The Path to Operational Excellence, Part II: Execution

Operational Excellence: Kevin Duffy, VP Global Accounts outlines the top 5 factors that drive successful execution in our latest blog 

The Path to Operational Excellence: Part I

Operational Excellence (OE): a term that’s often used but rarely understood. Does your organization understand OE? This blog series may help. 

Help! My car is allergic to vanilla ice cream; a study in problem solving, Part II

We solve the mystery of a car allergic to vanilla ice cream and learn how KT Clear Thinking can help fix your critical issues.

Help! My car is allergic to vanilla ice cream; a study in problem solving – Part I

Help! My car is allergic to vanilla ice cream. Part I of a blog series tells a story that has more to do with problem solving than you’d think. 

Process Excellence: Success is in the details

Business process management is a challenge for most organizations. Learn how to balance too many,or too few details in the latest blog from KT.

Socrates and KT Clear Thinking

Questions are a key element to thinking better…so says Socrates. Consider a new paradigm for thinking.

Sloppy Thinking, Episode 2: The Boardroom

First it was Coca-Cola; Pepsi—but what’s next? Watch Sloppy Thinking episode 2: The Boardroom to find out.

Five Rules for Implementation Success: Conclusion

The importance of engaging the right people—the conclusion to our 5 rule implementation series. Read the latest blog from KT. 

Five Rules for Implementation Success: Rule 5

Coaching for highly exceptional performance—fifth rule for implementation success. Read the latest blog from KT. 

Five Rules for Implementation Success: Rule 4

Holy Grail of business: Everyone on the same page and performing up to expectations. Learn how it’s possible.

Five Rules for Implementation Success: Rule 3

Successful implementation requires focusing only on value-added processes. KT’s third rule of implementation explains more.

Five Rules for Implementation Success: Rule 2

If you want different outcomes, change your approach, assess skills and prioritize.

Five Rules for Implementation Success: Rule 1

Part 1 of a five-series blog – the 1st rule for implementing an improvement program: Acknowledge the journey & set your target.

The Five Catalysts of Implementation Success. A New KT Blog Series

Five rules that lead to implementation success. A new blog series from KT consultants Martin Wing and Jens Refflinghaus begins later this week

Flip a coin and solve your problems. If it were only that easy.

Is flipping a coin the best way to make a tough decision? Freakonimics says, "yes." KT isn't so sure.

KT and DAL Group Named Finalists for Management Consultancies Association (MCA) Best Strategy Award

Kepner-Tregoe is pleased to announce that our U.K. team has been named a finalist for the 2013 Management Consultancies Association (MCA) Best Strategy Project Award for their work with the DAL Group.

Too Little, Too Late: Why lagging indicators won't drive success.

Metrics like customer satisfaction scores, system uptime, throughput are widely-accepted numbers that departments are judged on. Christoph Goldenstern, VP @KT, argues "these indicators may be too little, too late.” 

Tellabs Recognizes Outstanding Customer Support Performance

Tellabs recently challenged their global support teams to demonstrate the most efficient use of the KT troubleshooting methodology.  They called this the 2012 Tellabs ACE KT Challenge.