Consulting and Training Services. Kepner-Tregoe (KT). Rational Thinking

Kepner-Tregoe 50 Years

History

KT Service Value Management

Strategy

Operations

Human Performance/ Training

The Case Study Approach

Our Processes

Clients/Industries

International Process Achievement Awards

Education Services Partners/ CC

Kepner-Tregoe improves the business performance of clients worldwide using proven management methods. We are the gold standard in organizational issue resolution – from tactical troubleshooting to strategic decision making. For over 50 years we have collaborated with clients to optimize their business environments and manage business challenges. We achieve rapid results in organizations and install the skills, processes and work environment to create ongoing value.

Training

Workshop Schedules

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KT Articles

Staying in Control
Designing Dashboards and Metrics to Improve Thinking Under Pressure
by Shane Chagpar
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Training, the Means to and End
Four principles to maximize the value of the training you provide
by John Ager
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Beyond Compliance
Using Effective Customer Service to Inmprove Business Results
by John Ager, Life Science Practice.
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Measuring the Quality in Problem Management in an ITIL Environment
The true value of Problem Management
by Berrie Schuurhuis
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Manufacturing as a Competitive Advantage
Achieving breakthrough performance
by Kepner-Tregoe
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Closing the 21st Century Service Capability Gap
The widening gap between customer expectations and actual service capability
by Christoph Goldenstern
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KT News

May-14-2012 Johnson Controls' Three-Pronged Secret

May-03-2012 Going for Gold: How Top Companies Make High Performance a Daily Discipline

May-03-2012 Webcast Recording: Managing Your Root Cause Investigations

Apr-20-2012 North America Conferences

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Features

KT International Rational Process Achievement Awards Announcing our 2011 Award Winners
Feature Topics:
	Improving Customer Lifetime Value Through Service & Support
	Visit our new Power Generation page

Upcoming Webcasts:
	Going for Gold: How Top Companies Make High Performance a Daily Discipline on May-22-2012
View Recorded webcasts

Case Studies:

The unique KT case study approach actually forecasts, delivers and documents monetized results for our clients.

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