Service Organization Assessment

Kepner-Tregoe’s Service Organization Assessment ensures that businesses are on track to achieve their customer service performance goals. These performance assessments from Kepner-Tregoe (KT) have helped businesses achieve world class levels of customer service, improve operational efficiency and realign strategic goals. Service organization assessment is one of Kepner-Tregoe’s core competencies with the end result of improving customer lifetime value.

Kepner-Tregoe’s proven methodologies to improve customer lifetime value focus on:
  • A comprehensive analysis of the business and market environment
  • Building a vision plan on the nature and direction of the service organization
  • Developing a master plan with realistic timelines
  • Executing the plan, making changes and addressing critical issues
  • Monitoring and updating strategy (if needed) to reflect current industry trends

Kepner-Tregoe’s service assessments go well beyond employee satisfaction or employee engagement. KT service organization assessments help clients maximize their ROI by assessing the organization at all levels, then initiating effective changes, implementing appropriate resolution processes, and maintaining a positive and productive organizational culture. Kepner-Tregoe’s holistic assessments are conducted by focusing on the organization’s stakeholders – its leadership, individual contributors, and customers.

KT service organization assessments have been helping organizations worldwide realign with a customer-centric structure, processes and capabilities. These changes have led to an average of 30% growth in service revenue within the first year. Moreover, Kepner-Tregoe’s proprietary problem solving decision making approach has improved management practices of businesses around the globe for the past five decades.

Contact Kepner-Tregoe today to learn more about how our Service Organization Assessment can pave the way for superior service performance.

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