Case Studies

Consulting Case Studies from Kepner-Tregoe (KT) clients showcase Kepner-Tregoe’s pivotal role in helping organizations save millions of dollars, avert shutdowns, solve complex business problems, achieving higher ROI as a result. Real life business examples prove that Kepner-Tregoe (KT) problem solving expertise delivers value to clients. Case studies illustrate that KT’s strategic business initiatives have helped turn around businesses in industries spanning from IT, aerospace, automotive, energy and oil to consumer products and banking.

Case studies from organizations such as GM, Hallmark, Novartis, Honda Motor Company, and many others, highlight Kepner-Tregoe’s expertise in getting to the root cause of the problem. By implementing Kepner-Tregoe’s business solutions that are data-driven, systematic and time-tested, business leaders are trained to perform under pressure.  Moreover, case studies show KT’s core methodologies such as Business Process Improvement, Problem Solving Decision Making and Analytic Troubleshooting prevent manufacturing breakdowns, streamline operations, improve customer relations or increase sales.

Read Kepner-Tregoe case studies as well as success stories to learn how we help organizations – from start-ups to Fortune 500 companies – achieve exceptional business outcomes. In the words of Robert Lutz, ex-chief of General Motors, “Kepner-Tregoe gave me a disciplined, practical process for getting to the core of an issue…KT’s results can be measured in (savings of) hundreds of millions of dollars!’’

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Cut costs by a figure of
Six Digits
Dell Computers

Using KT Resolve, Dell put in place an enterprise troubleshooting standard, which was higly successful in advancing the facilitation of problem transfers, accellerating issue resolution and minimizing redundant inquiries.

Since we started using KT to improve our problem-solving operations, we have cut our costs by a six-digit figure.

Ulrich Tews, Dell Technical Escalation Manager
Dell Computers