How Our Brain Plays Games, Part 2

The speed at which problems are solved directly impacts customer satisfaction. Yet, quick, intuitive reactions don’t always produce the best solutions. Discover how to slow down and still meet customers’ needs.

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How Our Brain Plays Games, Part I

Although Incident Management requires intuitive thinking, it’s essential to know when intuitive reactions can hinder effective problem solving. The first of a two-part series, discover the 5 ways intuitive responses may be tricking you.

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The Path to Operational Excellence, Part IV: Encouraging and Sustaining an OE Culture

Measurement is critical to OE implementation. Unless done with rigor and careful thought, the implementation of metrics and measures can drive undesirable behaviors and produce cynical reactions from staff.

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The Path to Operational Excellence, Part III: High Performance Culture and Focus

Operational Excellence requires focus in key areas to be successful. Does your company have this in place? Read KT’s latest blog to find out.

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