Problem Management. When to start?

After an incident case is created when is the best time to start Problem Management before it is difficult to impossible to find cause?

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Technical certification, having expertise vs. using expertise

First failing then achieving and almost perfect score on Cisco's CCNP advanced certification exam. The difference? KT's problem solving methods.

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Pharmaceutical: Lean, Six Sigma success and...People

Arriving later in the application of Lean and SixSigma processes than many industries, Pharmacuetical can learn from others mistakes.

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