Enhanced Troubleshooting: Correlation is not Causation

Seeking and finding correlations between two or more factors is a key tool in the root cause analysis arsenal. It can lead you to possible causal factors to investigate but, can lead problem solvers down the wrong path.

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No Future without a Service Strategy

In my last blog I discussed the role of Service Leadership. Today, I want to discuss the 2nd one in more detail: Defining the Future!

 
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Decision Making: Human Bias, Inevitable Irrationality...

What is most likely to skew important decisions from the best-balanced choice? The biases we bring to the process of decision-making. Most risk in organizations today is not “from some exogenous contingent event, but rather is driven by the behaviors and decisions of people,” according to Enterprise Risk Management expert Robert F. Wolf, an actuary posting in the Harvard Business Review Blog Network.

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Operational Excellence: Get the Most Out of Six Sigma

Since its success at General Electric in the early ’80s, Six Sigma has become the process improvement method of choice within manufacturing environments. But a growing chorus of experts has begun to wonder whether their often sizable investment in pursuing near-zero defects is paying off. Here are nine actions to ensure Six Sigma lives up to its promise:

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