What binds ITSM and ITIL® to Agile and DevOps?

Where do ITSM and ITIL fit into Agile/DevOps? In a world where every company is a tech company, ultimately its what delivers value to the customer.

Rating: 4 stars
How to drive quality as an integrated approach?

Fokker Aerostructures, whose components are in Airbus and Boeing, offers lessons to any industry on quality improvement, change management and teamwork

Rating: 5 stars
Meetings, meetings, meetings

People rank meetings among top workplace complaints. Here are five tips for getting the most out of meetings.

Rating: 5 stars
How KT can help save your holiday parties

It’s not enough to have a back-up plan for when things go wrong. The Thanksgiving turkey shows how preventive actions manage risk.

Rating: 5 stars
The end of ITIL?

Contrary to popular belief, ITIL does not conflict with Agile or DevOps. Take a second look at what ITIL is intended to do and how it works with Agile and DevOps

Rating: 5 stars
Five tips to help fix IT fast

Improving IT stability quickly and efficiently takes planning. These five tips can help organizations fix IT issues quickly and permanently


Rating: 5 stars
TregoeED Awards Honor Collaborative Use of KT Critical Thinking in Schools

TregoeEd brings Kepner-Tregoe (KT) critical thinking to schools. The organization honored three U.S. school districts for using KT tools collaboratively to achieve strategic results. 

Rating: Zero stars
Stop Gambling! Make Root Cause Analysis the Foundation of IT Services

When the pressure is on to resolve complex IT problems only root cause analysis has proven to achieve accurate, rapid solutions. 

Rating: 5 stars
How to solve problems when you are missing “required” data

Missing data often delays root cause analysis. To keep RCA moving, use this technique to evaluate the value of data you have and note what’s missing 

Rating: 3 stars
The top 7 IT pitfalls, and how to avoid them

The 7 most common pitfalls to ITSM success—how does your organization rate? Plus consider 7 ideas for avoiding these mistakes.

Rating: 5 stars
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