Critical Thinking Skills: Building Blocks for the Next Generation

The Secretary's Commission on Achieving Necessary Skills (SCANS) report[i] identified critical thinking skills as being essential for a high-performance workplace. The report identifies a three-part skills foundation: basic literacy and computational skills, the thinking skills necessary to put knowledge to work, and the personal qualities that make workers dedicated and trustworthy. This foundation in thinking skills includes creativity, decision making, problem solving, seeing things in the mind's eye, knowing how-to-learn, and reasoning. The report states: "Today's work place puts a premium on reasoning skills and an ability and willingness to learn."

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Responding Confidently to the Changing World: Business Changes the Way We Work

When businesses change, so do work roles and responsibilities. Critical thinking skills are key to a rapidly changing world 

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Providing Value in IT Service Management with Critical Thinking

Using critical thinking right from the strategy stage of the IT Service lifecycle will greatly improve the quality of the decision making process

 

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Project Management from our Clients’ Perspective. Part 2

Kepner-Tregoe Project Management clients share personal perspectives on working with Kepner-Tregoe to learn and apply skills and take on Project Management responsibilities

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Process Knowledge versus Content Knowledge. What TV’s CSI Reveals

What does TV’s CSI reveal about process versus expertise? New blog post by Kit Hon Chan of KT Southeast Asia contends that too many business leaders are blinded by expertise. He uses CSI to explain what’s needed.

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Problem Management. When to start?

After an incident case is created when is the best time to start Problem Management before it is difficult to impossible to find cause?

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Operations Excellence: When is Continuous Improvement Not Good Enough?

Learn the situations in manufacturing that demand big, rapid performance improvements, not the incremental change of most Continuous Improvement programs. 

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Operational Excellence: Get the Most Out of Six Sigma

Since its success at General Electric in the early ’80s, Six Sigma has become the process improvement method of choice within manufacturing environments. But a growing chorus of experts has begun to wonder whether their often sizable investment in pursuing near-zero defects is paying off. Here are nine actions to ensure Six Sigma lives up to its promise:

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No Future without a Service Strategy

In my last blog I discussed the role of Service Leadership. Today, I want to discuss the 2nd one in more detail: Defining the Future!

 
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Netflix, Star Trek and... KT? Yes, KT!

Netflix, Star Trek and KT? When a Netflix customer service exchange went viral, it provided an IBM Program Leader with an excellent example of KT clear thinking skills. Read KT Guest blogger Rob Barker.

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