IT Problem Solving: When a Small Change Causes Big Problems

IT problem solving mystery: How does a ballet class across town shut down transactions at a stock brokerage? 

Rating: 5 stars
Critical thinking skills increase income for grads

A new study found dramatic increases in jobs requiring critical thinking skills and put a dollar amount on the increased earnings for those who possess them. One MBA program now integrates KT's methods to meet the demand.

Rating: 5 stars
People Problems: Who’s to blame?

Begin to find the cause of a problem by asking what happened, not who or what caused it.


Rating: 5 stars
Simulation Based Training - The Value of Learning by Doing

Simulations offer a safe place to practice new skills. KT’s web-based, simulation training teaches root cause analysis (RCA) using the renowned KT processes


Rating: 5 stars
Top 5 Kepner-Tregoe Blogs for 2016

Get links to the most popular blog posts about problem solving and decision making. What was hot for 2016 on the Kepner-Tregoe website


Rating: 5 stars
The Puzzle of Problem Solving

The thinking and flow of solving jigsaw puzzles and complex problems are quite similar. A troubleshooter’s insights on effective problem solving


Rating: 5 stars
Three surprising reasons why your first call resolution metrics may indicate performance problems!

High first call resolution rates are deceptive. 3 things to know about high FCR rates.

Rating: 4 stars
The Top 5 Reasons Companies Ignore Root Cause Analysis

Do you recognize these excuses for avoiding finding true cause in your organization? Understand the barriers to using RCA to better overcome them.


Rating: 5 stars
Who Should be Involved in Making Decisions?

Ask 5 key questions to involve the right people in decision making. Research shows that using these guidelines will double the success of your key decisions.

Rating: 5 stars
Happy Holidays from Kepner-Tregoe

Seasons greetings and best wishes for the coming year.

Rating: 5 stars
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