If a measure is important enough, it will get managed
It is not the KPIs that you define that matter, what matters are the KPIs you use to make decisions. Instead of starting your metrics journey asking “what can we measure?”, consider starting with “what problem are we trying to solve?”
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Why You Never Hear About Most Outages

Most major incidents and outages go unnoticed because service providers and company IT departments are now taking preemptive measures to make them non-issues. Here are some of the actions your company can take to keep your outages from the news.

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Why communication needs to be an important part of the problem-solving process

Nowhere in your company is communication more critical than in the problem-solving process. Through effective communication and working as a team, even the most difficult problems can be resolved. Focusing on communication in key areas will pay you and your organization dividends.

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Problem solving lessons seasoned employees can teach younger generations
The new generation of employees may be skilled at acquiring knowledge and figuring things out, but the seasoned employees in your organization hold the wisdom that comes from years of experience. Solving the future problems of your company will require both.
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Why it may be better NOT to address root cause of a problem
Problems are like opportunities in that not all of them should be addressed. Sometimes, for reasons of cost, risk, benefits and other opportunities, it is necessary to leave the root cause of some problems unresolved to focus on other things.
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Why we love problem-solving and you should too!
Problem-solving is about understanding context and interacting with the business environment whether it be in operations, R&D or IT. Consider the benefits if every person in your organization spent a few minutes each day focusing on solving problems. Could it improve the profitability of your operations? Enable new competitive advantage? Yes, it could!
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Should problem solving techniques be part of every operational training program?
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5 Reasons why the shop floor is the best place to solve manufacturing problems
Manufacturing processes with a lot of components and moving parts are prone to breaking. Solving problems when they occur can be difficult so it is essential to have the right people trained and ready to act when a problem is encountered. Here are 5 reasons why the shop floor is the best place to solve manufacturing problems.
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Is automation dumbing down your workforce?
Modern technology is changing the roles of manufacturing workers and requires upskilling of the workforce to interact with the new technology. Automation may not be dumbing down the workforce you have today, but it could prevent a workforce of tomorrow from having the skills, experience and abilities that your company will need.
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How preventative action planning could have changed the outcome of the Mayweather-McGregor fight
In theory, the root cause of every problem is that something happened that was not planned for. By having a few preventive actions to address likely causes of potential problems from creating a greater problem and contingency actions in place to recover any damage created by problems if they occur can prevent a disaster.
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