KT Clear Thinking Blog

People Problems: Who’s to blame?

Begin to find the cause of a problem by asking what happened, not who or what caused it.


Rating: 5 stars
Simulation Based Training - The Value of Learning by Doing

Simulations offer a safe place to practice new skills. KT’s web-based, simulation training teaches root cause analysis (RCA) using the renowned KT processes


Rating: 0 star
Top 5 Kepner-Tregoe Blogs for 2016

Get links to the most popular blog posts about problem solving and decision making. What was hot for 2016 on the Kepner-Tregoe website


Rating: 5 stars
The Puzzle of Problem Solving

The thinking and flow of solving jigsaw puzzles and complex problems are quite similar. A troubleshooter’s insights on effective problem solving


Rating: 5 stars
Three surprising reasons why your first call resolution metrics may indicate performance problems!

High first call resolution rates are deceptive. 3 things to know about high FCR rates.

Rating: 4 stars
The Top 5 Reasons Companies Ignore Root Cause Analysis

Do you recognize these excuses for avoiding finding true cause in your organization? Understand the barriers to using RCA to better overcome them.


Rating: 5 stars
Who Should be Involved in Making Decisions?

Ask 5 key questions to involve the right people in decision making. Research shows that using these guidelines will double the success of your key decisions.

Rating: 5 stars
Happy Holidays from Kepner-Tregoe

Seasons greetings and best wishes for the coming year.

Rating: 5 stars
What binds ITSM and ITIL® to Agile and DevOps?

Where do ITSM and ITIL fit into Agile/DevOps? In a world where every company is a tech company, ultimately its what delivers value to the customer.

Rating: 4 stars
How to drive quality as an integrated approach?

Fokker Aerostructures, whose components are in Airbus and Boeing, offers lessons to any industry on quality improvement, change management and teamwork

Rating: 5 stars
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