Why we love problem-solving and you should too!
Problem-solving is about understanding context and interacting with the business environment whether it be in operations, R&D or IT. Consider the benefits if every person in your organization spent a few minutes each day focusing on solving problems. Could it improve the profitability of your operations? Enable new competitive advantage? Yes, it could!
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Should problem solving techniques be part of every operational training program?
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5 Reasons why the shop floor is the best place to solve manufacturing problems
Manufacturing processes with a lot of components and moving parts are prone to breaking. Solving problems when they occur can be difficult so it is essential to have the right people trained and ready to act when a problem is encountered. Here are 5 reasons why the shop floor is the best place to solve manufacturing problems.
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Is automation dumbing down your workforce?
Modern technology is changing the roles of manufacturing workers and requires upskilling of the workforce to interact with the new technology. Automation may not be dumbing down the workforce you have today, but it could prevent a workforce of tomorrow from having the skills, experience and abilities that your company will need.
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How preventative action planning could have changed the outcome of the Mayweather-McGregor fight
In theory, the root cause of every problem is that something happened that was not planned for. By having a few preventive actions to address likely causes of potential problems from creating a greater problem and contingency actions in place to recover any damage created by problems if they occur can prevent a disaster.
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The risks of manufacturing processes running on auto-pilot
Automation is a great thing but allowing manufacturing processes to run on auto-pilot, without human involvement, can be a costly mistake. Human operators enable companies to: identify early warning signs of manufacturing issues and recommend continuous improvement opportunities to minimize the risk of process change.
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4 Tips for solving wickedly complex problems before they become a crisis

Most major incident and crisis situations stem from not one but a combination of environmental and problem factors that amplify the impact of each other. Here are 4 tips for understanding and solving the wickedly complex problems that could turn into crisis for your company.

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How many ‘whys’ to get to root cause?

Made popular by Toyota as a part of their manufacturing methodology the “5 whys” approach is perhaps one of the most well-known root cause analysis techniques. The technique is simple and easy for most people to understand, the question often asked is: “how many whys does it really take to get to root cause?”

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Kepner-Tregoe Problem-Solving Training Empowers Microsoft Program Leaders to Enhance Their Skills and to Train Other Microsoft Teams
Microsoft is on a mission to optimize customer service and part of that mission is to develop program leaders who will train Microsoft teams to apply Kepner-Tregoe problem-solving methods to internal structures and systems.
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Operational Excellence in Crisis Management
You may not be able to predict when a crisis will occur, but that doesn’t prevent you from planning ahead to ensure your organization knows what to do. There are a few things; however, that make a crisis unique from day to day operations and require you to up your operational excellence game.
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