KT Clear Thinking Blog

High, High, High - My team's priority list for the day

Your department has competing priorities that all appear very important and could send your team into overload quickly. What to tackle first?

Rating: 5 stars
The Case for an IT Maturity Assessment

There has been a lot of discussion about the true value of the standard type of maturity assessment. A good assessment will give you a base line to measure future improvements.

Rating: 5 stars
Where on the mountain do you start your projects?

Lewis and Clark expedition and your next project—lessons in taking the right project approach.

Rating: 5 stars
A Journey from Manufacturing to Service Provision

From manufacturing to IT service excellence—Asia struggles to advance ITSM to meet global demands

Rating: 5 stars
Chuck Kepner 1922 - 2016

With sadness we’ve learned of the passing of one of our founders, Chuck Kepner.

Rating: 4 stars
Fighting Entropy While Climbing the Project Management Mountain

How many projects have inspired true certainty about the expected result only to fall victim to forces that drastically alter the outcome or delivery date. Here are 4 great tips to manage large projects toward excellent conclusions. 

Rating: 4 stars
Decisions Decisions…

A real life example that underscores the role of objectives in good decision-making. A KT Program Leader shares a story of an employee who is new to the use of decision analysis. 

Rating: Zero stars
Root Cause Analysis for my TV remote control

KT’s Berrie Schuurhuis takes us on a troubleshooting journey showing that it’s easy to jump to cause. A personal account of the pitfalls and challenges of root cause analysis.

Rating: 5 stars
No More Bad Decisions: Improve Decision Making by Involving Others

No more bad decisions: four key ways to improve decision making by involving others

Rating: 5 stars
Structured Thinking: Bringing Consistency to Problem Management

The “how-to of problem management”—Kepner-Tregoe structured thinking  (recognized by ITIL)  begins with a focused problem statement

Rating: 5 stars
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