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"Did we ask the right questions? Did we tend to skip to the conclusion before defining the problem? When the server broke down, we had some heated discussions, but did we agree on the dysfunction? We needed improvement—and 12 months later, the figures are here, showing how our team has implemented the problem solving process …our progress was steady, going from +10%, +15%, +20% and +35%, and finally reaching +90% after just six months."
Helpdesk Supervisor, Galileo |
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Online Courses Available:
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Online Learning Options:
KT eLearning
- On-line self study
- Course time approximately 8 hours
Build relevant understanding that can be applied quickly and easily in the workplace.
This is an ideal option for new members of a team already using KT processes in its day-to-day work, or as an early exposure vehicle for participants who can then move on through the KT curriculum as their career progresses.
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KT Distance Learning
- On-line self study
- Combination of reading and case-study assignments
- 14 hours of KT instructor-led webinar coaching sessions
- Total course time including self study approximately 40 hours
Appropriate for participants who are unable to be away from their workplace for 3 or more continuous days or for whom incurring travel cost is simply not an option - but who require as close to the full, live professional development experience as possible.
KT Distance Learning combines the "anytime, anywhere" flexibility of eLearning with instructor contact and guidance, and a rigorous, structured virtual learning approach. A KT Distance Learning workshop incorporates eLearning, self study and instructor-led remote coaching via webinar.
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