Dates: April 27 – May 1, 2014
Location: Moscone Center, San Francisco, CA
KT booth number: 428

More than 6,000 attendees will converge at the Knowledge14® conference, the largest gathering of IT professionals using cloud services for enterprise IT service automation. Join us for several days of learning and networking with service-centric IT professionals, and stop by our booth to learn more about KT’s Clear Thinking process and our integration into ServiceNow’s environment.

KT Session: “Problem Management: Structured Problem Analysis with Kepner-Tregoe” will provide a rational methodology for investigating the cause of a problem or incident and avoiding wrong decisions based on subjective opinions.

Speakers: Shellina Damji, Practice Leader and Barry Brooks, Sr. Advisory Solution Consultant

Date/time/room: Tuesday, April 29 in 29LA12 from 9:50 to 11:50 a.m. and again on Wednesday, April 30 from 10:10 a.m. to 12:10 p.m. in 30LD11.