Kepner-Tregoe with new Incident Management Plug in for ServiceNow

Kepner-Tregoe will be demonstrating its advanced incident and problem management technology and how they service IT organizations to improve resolution time, lower costs and improved IT stability.

Kepner-Tregoe (KT), a global leader in troubleshooting methods and solutions used by the world’s leading ITSM organizations, will be demonstrating its new plugin for the ServiceNow platform. The plugin was developed to identify critical tasks in incident and problem management that organizations use to implement critical improvements in IT stability as well as overall effectiveness of IT operations.

“Our highly effective Incident and Problem Management processes are more crucial than ever to the stability of major IT organizations and are very effective in keeping customers satisfied.” said Christoph Goldenstern, Global VP of Strategy and Service Excellence.

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