The composition of our leadership team is a reflection of the global nature of our business. Our goal is to maximize customer intimacy and strong, trusting relationships by leveraging globally proven solutions in combination with the “local touch” of our consultants that speak your language and understand your business culture.


William B. Baldwin
Chief Operating and
Chief Financial Officer

Kevin Duffy
Vice President of
Strategic Development

Christoph Goldenstern
Vice President of
Strategy & Service Excellence

Albert Chan
Regional Managing
Director, Southeast Asia

Michael Kutner
Regional Managing
Director, North America 


Jens Refflinghaus
Regional General
Manager, EMEA 

Belinda Bright
Regional Managing Director,
Australia and Head of Operational 
Excellence

Jason O'Neill
Head of Global
Training Services

Paula Bruskiewitz
Director of Organizational
Transformation