The composition of our leadership team is a reflection of the global nature of our business. Our goal is to maximize customer intimacy and strong, trusting relationships by leveraging globally proven solutions in combination with the “local touch” of our consultants that speak your language and understand your business culture.


William B. Baldwin
Chief Operating and
Chief Financial Officer

Albert Chan
Senior Vice President of 
Growth & Client Services 

Christoph Goldenstern
Vice President of Innovation
and Service Excellence Global Services

Kevin Duffy
Regional Managing Director,
North America

Belinda Bright
Regional Managing Director,
Australia and Head of Operational 
Excellence

Jens Refflinghaus
Regional Managing Director,
EMEA 


George Ng 
Regional Managing Director,
Southeast Asia

Jason O'Neill
Head of Global
Training Services

Paula Bruskiewitz
Director of Finance &
Organizational Development


Jeff Robinson
Director of Global Marketing