Customer Relationship Manager

About Kepner-Tregoe

For more than 5 decades, Kepner-Tregoe (KT) has been THE leader in problem-solving. We train others in our proven methodology and provide consulting solutions to help our clients solve complicated problems and create sustainable change. We take our mission to empower others seriously. Our blend of training and consulting is unique and a major differentiator for us, and our employees take pride in helping clients become more capable and successful problem solvers and decision-makers. We look forward to finding new employees who share our commitment to learning and growth.

Job Description:

As a Customer Relationship Manager, you will identify, develop and nurture strong relationships with KT’s clients. Leveraging your experience in consulting or training, you will help determine ways to apply KT’s services to your clients’ toughest problems – whether it’s improving product quality, increasing operational effectiveness, or taking an enterprise approach to embed KT’s proprietary Problem Solving and Decision Making methodology. KT's solutions work because they are research-backed and stand the test of time. KT CRMs are empowered to manage the end-to-end customer relationship – from cultivating new relationships and accounts, to working with internal consultants to design and negotiate win-win engagements with our clients. We are a highly collaborative organization, and you will work with your colleagues in marketing, finance and consulting. 

The ideal candidate will have an enthusiasm for building and maintaining successful relationships; experience with business development and first-hand knowledge in a consulting or training environment. You will develop new business and extend our brand in the marketplace. As part of the onboarding process, you will learn KT’s processes and core methodologies. Capability development extends beyond our services, to include additional business development, strategic account management, and leadership skill development.

Since KT’s clients are located across North America, our CRMs build their portfolio of clients in a variety of industries and service areas. Our clients represent the top of their industry and the best-known brands in the world, and we strive to provide them the solutions to help them grow and expand. If you thrive on understanding your client’s needs and develop consulting and training solutions that deliver true ROI, talk to us.


  • Manage the overall business development process on new and existing accounts, building new client relationships and creating strong partnerships between KT and our clients.
  •  Introduce KT services and solutions to our clients, through meetings, RFP responses, attending industry conferences and presentations that show how our service offerings meet client needs.
  • Apply account management principles and practices to ensure KT provides services that help our clients improve business performance, and create successful, long term partnerships with KT.


  • Bachelor’s degree required; MBA or other relevant advanced qualification (or progression towards obtaining such a qualification) desirable
  • Minimum 7 years professional experience, including at least 2 years in a professional services setting, such as management consulting, technology consulting, or a leadership/technical training firm.
  • A leadership mindset, with a track record of accomplishment via promotions and recognition.
  • Experience in a business development, account management or sales-oriented role

Additional Information:

KT’s headquarters are in Princeton, NJ, but for the Consultant role, we are interested in individuals regardless of location, provided you live near a metropolitan area. KT offers an attractive compensation and benefits package, and an opportunity to work on some of the most interesting problems with some of the best-known companies. All your information will be kept confidential per EEO guidelines.


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We are an Equal Opportunity Employer