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“Service requests now pass from one engineer to another with maximum efficiency, and the engineers have a systematic process to crack even the toughest problems.”
-- Customer Support Leader, IT

 
 

Up-Coming Live Webcasts

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On-Demand Webcasts. Recorded.

Webcast Title Language
Service Strategy: Focus, Differentiation, Alignment English
Reducing Operator Error English
Lost in Translation
Understanding your Service Business as Information Logistics.		 English
Adapting to the Downturn:
A Process Approach to Cutting Costs and Focusing on Value		 English
The How to for ITIL Support for Financial Service English
Shutdown Excellence
Improve Planning and Execution While Minimizing Risk		 English
Stop the blaming!
A better approach to resolving customer-supplier problems. 		English
Daily Management
English
KT Resolve: The How for ITIL Support English
Developing New Leaders:
From Firefighter to Strategic Visionary 		English
Focused, Rapid, Fully-Documented: A Rational Approach to Investigations & CAPAs English
Keep It Simple with Lean English
Solución de Problemas y Toma de Decisiones Spanish
De gouden standaard voor kritisch denken: Probleemanalyse en besluitvorming Dutch
Battling the Resource Curse English
Sky Radio Broadcast with KT CEO Andrew Graham: The Strategic Role of Innovation English
The Gold Standard in Critical Thinking Skills: Problem Solving & Decision Making English
The Missing Piece of the Project Management Puzzle: Project Management English
"Managing Projects... Not Software". Getting the most out of Microsoft Project. English
Fat Results for Lean Implementation English
The Power of Visible Thinking:
Hirano’s 5 S Practices and Rational Thought		 English
Product Lifecycle Management English
Seven Rules of IT Customer Support English
Take-Back Control of Your New Product Development
Five Questions You Need to Ask Now		 English
Project Management in Six Sigma English
Consumer Products Web Event
Optimal Product Portfolio		 English
If Training is the Answer, What is the Question? English
Maximize Your Microsoft® Project Investment: Project Logic® Software Makes it Easy English
Engineering the Performance System in Manufacturing English
Stumped by Microsoft® Project?
Learn How Project Logic® Software Makes it Easy		 English
HR Overview: Introduction to Critical Thinking Skills Training
KT Project Management Workshop		 English
HR Overview: Introduction to Critical Thinking Skills Training
KT Problem Solving and Decision Making Workshop		 English
Six Sigma and Kepner-Tregoe Tools English
Tregoe Education Forum English
The Fallacy of People Problems English

 

 

 

 

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