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"Using KT's methodology, engineers have solved more than 200 problems and have significantly reduced the amount of time and customer contact needed to do so. Open service requests have plummeted by over 40%, which has led to higher levels of customer satisfaction."
UK Solution Centre Manager, Sun Microsystems

 
 

KT Resolve Coaching Workshop

The KT Coaching Workshop is a 5 day workshop equipping the coaches to:
  • Recognize components of effective troubleshooting behaviour
  • Analyze individual and team performance
  • Identify gaps in the troubleshooting system
  • Identify gaps in problem solving skills
  • Provide effective, pinpointed feedback about individual performance
  • Give coaching tailored to the individual’s style and needs
WHO SHOULD ATTEND

Anyone involved in behaviour change management implementing KT processes. Those implementing KT PSDM, ATS and KT Resolve methods.

Previous attendance of a SAPADAPPA based workshop is mandatory.

Contact KT about this workshop 

Public Workshop Schedule

Session Names (in alphabetical order)

 

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