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"...KT process will be used for all operational decisions concerning inventory, procurement, staffing, core technology, and other areas."
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Working with KT The ROI of Problem Solving & Decision Making This new, two-day workshop explores the application of return-on-investment (ROI) techniques for tracking the value of KT Problem Solving & Decision Making programs. The techniques learned are presented in the context of measuring the value of the training and application of KT processes; and they can be used to set metrics and monitor the success of any improvement program. WHAT YOU WILL LEARNDiscover the business case for tracking ROI to justify how training dollars are spent and new skills are supported on an ongoing basis. Following an overview of the KT processes for Problem Solving & Decision Making and for calculating ROI, you will learn to set objectives, develop baseline data, and collect data. Some of the key topics that will help you learn and apply ROI methods include:
Using case studies and hands-on application, you will practice your new skills and explore advanced topics including: using ROI to improve performance, techniques for reporting results, and ways to maximize results on an ongoing basis. WHO SHOULD ATTENDAnyone involved in problem solving and decision making in their organization, their managers, HR and OD professionals, and others charged with building critical thinking skills and improving root cause analysis and decision making in their organization. |
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