Working with KT

Managing Human Performance
Engineering performance to produce results

The Kepner-Tregoe performance system model provides a framework for understanding human performance. The Human Performance Management workshop uses this model to increase the participant’s ability to identify, analyze, and correct deficiencies in the system that influences employee performance. Participants acquire coaching and communication tools to help them work more effectively with others to plan for performance and provide useful feedback.

The five components of the performance system are situation, performer, response, consequences, and feedback:

Situation is the work setting, including expectations for performance, performance triggers, and the overall work environment.
Performer is the person or group expected to perform.
Response is the behavior or action undertaken by the Performer
Consequences are the events following those behaviors or actions that increase or decrease the likelihood that the behaviors will occur again
Feedback is the information received about performance that enables the Performer to maintain or modify behaviors.

During the workshop, participants have direct in-class experience that demonstrates the impact of each component on the performance system as a whole. These experiences form the basis for discussion and reinforce concepts. About 25% of class time is dedicated to applying performance system skills to issues in the participant’s own workplace. Video segments reinforce learning, and a video case study helps participants practice their identification and analysis skills.

Who Should Attend
This workshop is designed for managers and anyone involved in organizational change.

Benefits
Managers who apply the skills learned in this workshop can:

• Optimize employee performance on a day-to-day basis
• Identify areas that need improvement
• Shape employee behavior on the job
• Resolve performance concerns
• Integrate this approach with other improvement programs
• Achieve continuous performance