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"For me, the Kepner-Tregoe Analytic Trouble Shooting approach is not just another problem solving tool. It is a great enabler on our journey to empowered teams. It delivers solutions that really work and that are owned by varying levels of employees within the business, often preventing the problems being pushed up or down the traditional hierarchy. It fuels, in an unequalled way, the building of the trust between management and factory employees." Operations Director, Consumer Products |
Working with KT
Analytic Trouble Shooting® (ATSSM)
Expert troubleshooting for the plant environment
Increase the operating efficiency of your production environment
by developing troubleshooting expertise. Analytic Trouble Shooting (ATSSM) integrates quality
and productivity efforts, and provides a logical framework for
statistical process control, lean manufacturing, Six Sigma, total
productive maintenance, self-managed work teams, and other programs.
Not tied to a specific machine or process, ATS helps troubleshooters
solve problems in the production environments of today—and
tomorrow.
More than 70% of the workshop is spent on application and case
study practice. This insures that skills are quickly transferred
to the workplace. Training focuses on two principle activities—finding
cause and taking action.
Find Cause includes prioritizing problems, describing
them in detail, and identifying and testing possible causes. Workshop
participants learn to differentiate between types of problems,
and ask focused, probing questions to gather pertinent information.
They learn to test and confirm true cause before undertaking expensive
fixes.
Take Action focuses on selecting a fix and then
thinking beyond the fix to avoid future problems. Workshop participants
learn to think about goals, find smart alternatives, and balance
risk before fixing a problem. Part of the ATS process is to examine
other areas that could be similarly affected, plan the implementation
of any actions, and prepare for the unexpected.
Who Should Attend
ATS is designed to teach managers, supervisors, team leaders, line-level
operators, maintenance workers, engineers, and technicians to
find the cause of problems and take action to fix them. Seasoned
troubleshooters can use ATS to build on their experience and
add to their expertise.
Benefits
- Solve problems faster and avoid unnecessary fixes
- Sort, organize, and analyze large quantities of information
- Avoid recurring problems
- Instruction uses clear, simple language
- The cost of an ATS workshop is usually returned 2-10 times,
based on the value of problems solved in the first six months
of ATS usage.
Training and More
Analytic Trouble Shooting addresses the plant environment—its
culture, systems, work procedures, and human resources—identifying
obstacles as well as opportunities that promote effective problem
solving and decision making. This approach often leads to restructuring
how people, machines, production processes, and management systems
perform and interact. By creating an environment of sustainable
improvement, productivity and quality goals are easier to attain.
To learn more or to request in-company training:
Public Workshop Schedule
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Session Names (in alphabetical order)
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| The unique KT case study approach actually forecasts, delivers and documents monetized results for our clients. |
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