Working with KT

Performance System Alignment / Change Management

Understanding the cultural influences within an organization is critical to any change management initiative. A culture is composed of the shared values, beliefs, and norms of behavior. It is behavior that expresses a culture’s values and beliefs and defines how people work together.

In the corporate culture, behavior can be understood within the human performance system. This is the collection of variables—situations, responses, consequences, feedback, and performers—that influence the way work is done. The KT process for Managing Human Performance uses a model for human performance that describes the interactions within this system and how they can be used both to analyze the current performance and to construct a performance system that supports change.

Cultural transformation is usually measured in years, not months. The length of the journey is a function of the degree of change and the depth of the roots. KT helps organizations define and plan their journey beginning with some key questions: Why do you want to change the culture? Is there an easier/faster way to meet the same objectives? Who sees the need for change? How will you know when it has occurred? Is the time and money you need to invest in change worth the benefits you will gain?