Our Processes

Problem Analysis

The Search for Cause -- Problem Analysis

Problem Analysis is used to find the cause of a positive or negative deviation. When people, machinery, systems, or processes are not performing as expected, Problem Analysis points to the relevant information and leads the way to the root cause. The process is used to gather and analyze just the information needed to find and correct the true cause of a problem, making it particularly effective in today’s data-rich environment. This promotes rapid and accurate issue resolution.

Problem Analysis complements and enhances use of statistical quality tools and data. It is used by organization’s worldwide in their path towards Lean and Six Sigma and helps to maintain customer and supplier relationships by clarifying where problems and solutions lie.

Problem Analysis improves:

• Manufacturing quality
• Maintenance and repairs
• Customer care
• Product reliability
• Handling people issues
• Sales and marketing performance
• Investigation and documentation of deviations
• Incident reporting and record keeping
• Problem “hand-offs”