Uncertain times demand a renewed focus on key actions that add value for you and your customers. This edition of the KT Review offers two check-lists worth reflecting on in a challenging economy and a glimpse at a KT process for finding opportunities in times of change and uncertainty.

11 Barriers to Manufacturing Excellence
11 Barriers to Manufacturing Excellence In today’s marketplace, the reality is to do far more with far less—all of this is in the face of manufacturing’s most relentless enemy, declining volume. The following is a list of 11 barriers to manufacturing excellence...
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7 Constructs of a Customer-Focused Culture
The “7 Cs” of a customer-focused culture are the essential building blocks of creating and sustaining a loyal customer base. These seven essential constructs are addressed by asking and answering questions about your organization, your customers, and the world in which you operate. The understanding you gain will guide your actions towards a customer-focused culture that will be highly admired by your loyal customers and greatly envied by your competitors.
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