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"Kepner-Tregoe's Analytic Trouble Shooting was critical to our success."
Plant Engineer
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| KT Review #1: Focus on Improving Human Performance |
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Six Ways
to Strengthen the Link
Between Training and Business Performance
When training goals are linked to employee performance, the leap to business
performance improvement seems clear. Yet, too often, progress stalls and
new skills are underused or ignored when employees get back to work. Based
on over four decades of helping organizations improve performance through
training, we have identified six key actions that will encourage employees
to change and use new skills. Taking these actions can help ensure the
success of any good training program by clearing the path from training
to improved business performance.
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this article
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Improving
Service Quality at Honda
For all the differences between achieving quality in manufacturing and
service environments, there is at least this important similarity: Both
require top quality inputs and processes. Defects in intangibles such as
problem solving, decision making or project management are much more difficult
to spot and correct than defective raw materials or problems on the line.
Yet, these often invisible inputs and processes are just as fundamental
to providing high quality service and support as high quality inputs and
processes are to manufacturing.
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this article
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The
Fallacy of People Problems…
and How to Resolve Them
One of the most oft-cited statistics in pharmaceutical manufacturing is
that 80% of all reportable deviations are “people problems,” deficiencies
of human performance. Despite the pervasiveness of people-caused problems,
the specific causes attributed are few in number: failure to follow standard
operating procedures, skipped or mis-sequenced steps, and improper documentation.
But do all of the problems classified as “human factors issues” really
indicate a deficiency on the part of a person? Perhaps not.
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this article
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