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"Using KT's methodology, engineers have solved more than 200 problems and have significantly reduced the amount of time and customer contact needed to do so. Open service requests have plummeted by over 40%, which has led to higher levels of customer satisfaction."
UK Solution Centre Manager, Sun Microsystems

 

 
Service Value Management

Service Management in Transition
 

Today’s customer service landscape is changing rapidly:

Corporate and service strategies are evolving from a product centric to a solution and
customer centric business model
Customer service needs to be able to support the rapid evolution of converging technologies and multi-vendor, multi-product services
To achieve higher effectiveness and efficiency, companies operating at a multi-site/ multi-national/global level require a high level of consistency in how they deliver their services
In a buyer’s market, quality and speed of service have become the most important
drivers of customer satisfaction
The 10-year ACSI* customer satisfaction study has revealed the significant relationship between customer retention, profitability and shareholder value
Strategy, processes, people, and systems need to be realigned to deal with the considerable challenges and opportunities brought about by the change. KT supports you in addressing the right variables in this equation that will have the most impact on your service revenue streams and service delivery costs.

From Cost Center to Profit Center.

Questions?
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