Kepner Tregoe online tool for Situation Appraisal and Problem Analysis

For the first time, KT practitioners are enjoying the added benefits of accessing a KT Situation Appraisal and Problem Analysis tool directly from the web. KT Acceleration Application (KAA) is built natively on the Force.com platform, accelerating the efficiency of process use for high-performance issue and problem resolution.

Powered by the industry's leading process for troubleshooting, KAA increases organizational proficiency in isolating symptoms and determining root cause. KAA also enables a full closed-loop process for ongoing coaching and improved long-term results. With KAA, it’s easier than ever to track progress and avoid unnecessary fixes, speeding time-to-resolution.

Existing users of the KT processes will immediately recognize the process steps and will relish the additional benefits that this tool brings compared with the paper or excel based process representation, especially true in the 'Test Possible Causes' step where the tool supports that step very effectively.

New users will quickly adopt the KT process through using this tool, "including the coaching loop", reducing their time in reaching proficiency in process use.

Technical Features

Dynamic Prioritization: Interactive interface allows for a full range of responses, which engages the user and leads to higher adoption rates. As the user inputs data, the application dynamically reacts and displays information in order of highest priority.

Coaching Model Support: Real-time assessments and integrated mentoring support best-practice coaching processes.

Integration Components: Smart ninjas allow for simple integration between KAA and external enterprise applications such as bug tracking and system management.

Scalable & Fluid User Interface: Interface elements shift providing more screen space to the user as needed. This creates a powerful and rich experience where all relevant information is easily accessible.

Cloud-based Application: KAA users enjoy all the benefits that come standard with the world’s top SaaS provider like security and ease of use. Force.com provides a world-class security infrastructure trusted by a global subscription base of 2 million and growing.

Subscription Model: A single price per user per month to provide access to this application.

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