Client Lifecycle Management:
KT Process Supported by IBM Rational ClearQuest®

Managing your service and development process separate from product development often creates unintentional silos of information. The consequence being limited or no ability to leverage knowledge created in customer support that could improve your product.

The Kepner-Tregoe Resolve® methodology allows you to transform your service processes from a fire fighting mentality to a structured problem resolution approach.

Client Lifecycle Management on IBM Rational ClearQuest® enables you to get the best of both worlds: a tightly integrated end to end workflow with full support for the Kepner-Tregoe Resolve® methodology – all in one tool.

Client Lifecycle Management on IBM Rational ClearQuest® closes the loop allowing for full traceability from Service Requests to Change Requests and back, giving you the data you need to make smarter decisions for your business.

Features

• The KT ResolveSM Process suite fully integrated in Development Defect tracking
• Workflow based: Roles and Responsibilities tied to Tasks and Activities
• ALM + CLM in one tool
• Ability to exchange information from one source to another (IBM to Client) automatically

Related Videos
	Part 1. Breaking the barriers between Service, Support and Product Development. Bertrand Durou and Christian Glockner discuss the implementation of good quality consistent troubleshooting in a large support organisation. View Video (13 min)
	Part 2. Breaking the barriers between Service, Support and Product Development. Bertrand Durou and Christian Glockner discuss the Application Lifecycle Model - how Clearquest is extended to include hooks for Service and Support to seamlessly link into. View Video (11 min)
	Product Demo View Video