“The KT process becomes more critical now than it ever has in the past because now especially with Exelon and the competitive industry, you have no time, time to make errors. You have no time to go and to back track. You’ve gotta get it right the first time.” -- Mark Ulrich, Plant Engineering, Quad Cities Generating Station
SVM Model - Drivers of Customer Lifetime
Value
At KT, we understand how organizations work – in fact, we even wrote a best-selling book on it
(How Organizations Work by Alan Brache, KT Vice President, Client Solution and Design). Based
on our 50 years of experience in improving business performance, we created an analysis tool
that helps identify how you can most effectively and quickly increase CLV from both a revenue
and cost perspective. From this analysis, we can provide a modular suite of solutions to address
specific issues that affect the core value drivers. These drivers provide the framework for our
Service Value Management model.
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