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"KT processes have helped us to improve our staff's performance by harnessing their brainpower, experience, judgment, skills and knowledge to develop critical thinking skills in areas ranging from Problem Solving and Decision Making to Project Management."
William Mun
Project Director
United Engineers Engineering & Construction

 

 
 

Black CRM

Product of Stone Cobra

CRM + World-Class Support Processes

BlackCRM is a powerful CRM web application that takes case management to the level of a world-class service and support tool by building in industry-recognized best practices for problem solving, decision making, knowledge management, performance analysis, and collaboration. Focusing on the key elements of Business Logic and Collaborative Knowledge during the case management lifecycle, BlackCRM brings the proven practices from successful methodologies into your organization, increasing adoption, decreasing time to resolution, shortening time to proficiency, and facilitating a better customer experience.

  • The Strength of Salesforce CRM
  • The Speed of Knowledge Centered Support
  • The Knowledge of SSPA
  • The Power of Kepner-Tregoe Resolve®
  • The Advancements of Enterprise 2.0

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Kepner-Tregoe online tool for Situation Appraisal and Problem Analysis

KT Acceleration Application.

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Additional customized version available:

PIIT Viper. Service Desk software
PIIT Viper for Service Desk Environments

 

Case Study Search
The unique KT case study approach actually forecasts, delivers and documents monetized results for our clients.
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