| Prescription
for Organizational Wellness
A program for managing
your organization’s health is founded on the answers to four questions:
- What are the variables
that influence your organizations performance?
- What is the role
that each variable should perform?
- How do the variables
interact in a way that contributes to your overall performance mosaic?
- What can you do
to improve performance?
Organization
Performance: Knowing the Variables
Organization wellness, like human wellness, is a designation that is never
reached. …this book uses these four questions as the vehicles for
describing the journey. To begin, we need an organization model that is
the rough equivalent of a cutaway view of the human body. This Enterprise
Model will serve as the anchor for our exploration of performance improvement.
At the most macro
level, there are two sets of performance variables: those that are outside
the organization (and, in many cases, outside its control) and those that
are internal (and often seem to be out of control). There are three factors
in the internal equation: structural variables, human variables, and variables
that have both a structural and human dimension.
- External variables:
customers, suppliers, competitors, government, the economy, society,
shareholders
- Structural variables:
organization structure/roles, business processes, goals/measurement,
information management
- Human variable:
leadership, culture, human capabilities
- Structural and
human variables: strategy, issue resolution.
Next excerpt: Setting
Goals and Measuring Progress
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