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KT Articles
The Value of Facilitator in Organizational Problem Solving and Decision Making
Martine Joosten
Excellent facilitation skills hold the promise of turning a qualified group of individuals into a well oiled, highly functioning unit. Overcome the five biggest barriers to group troubleshooting success.
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Measuring the Quality in Problem Management in an ITIL Environment
Berrie Schuurhuis
In order to raise the level of success in a problem management organization the need to identify time-related performance indicators are important. But they alone are not sufficient to measure the creation of customer value. This article details how your organization can move beyond these traditional measurements to determine the true value of "Problem Management".
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